Introduction to the Travel Store
The launch of Emirates’ new Travel Store in Port-Louis, Mauritius, signifies a key development in the airline’s ongoing mission to enhance travel experiences for its clientele.
Significant Partnerships Strengthen Tourism
Along with the store’s opening, Emirates renewed its collaboration with the Mauritius Tourism Promotion Authority (MTPA) by signing a Memorandum of Understanding (MoU) to further tourism promotion efforts for the island.
Store Location and Features
Situated at The Docks 2 within the United Docks Business Park in Caudan, Port Louis, the 1,895 square foot travel store unveils immersive experiences that integrate modern technology with exceptional customer support from a dedicated staff.
Grand Opening Highlights
The official inauguration, led by Adnan Kazim, Deputy President and Chief Commercial Officer of Emirates, featured prominent figures including the Honourable Shakeel Mohamed, Minister of Housing and Lands, and other noteworthy guests from various sectors. Present also were senior members of Emirates’ leadership, underscoring the importance of this launch.
Customer-Centric Services at the Travel Store
During the opening event, Kazim emphasized Emirates’ 23 years of service in Mauritius and the goal of this travel store—to provide customers the chance to enjoy innovative products and digital services. The staff is equipped to deliver tailored services, set to enhance the customer experience from the outset, ensuring Mauritian travelers feel connected to Emirates before their journeys commence.
Available Services
The Emirates Travel Store offers:
- Access to the latest inflight products present on Emirates flights.
- Information on numerous destinations available in the airline’s network.
- Personalized assistance from trained staff for trip planning and ticket bookings.
- Management of travel preferences and inquiries related to Emirates and its Skywards loyalty program.
- Self-service kiosks for quick transactions and a selfie mirror with popular backdrops for memorable photos.
Merchandise and Travel Accessories
Additionally, the store features a curated collection of exclusive Emirates-branded merchandise and essential travel accessories, making it a comprehensive destination for travelers seeking inspiration and practicality.
Strengthening Commitment to Tourism Growth
Emirates’ executive visit also underscored the airline’s renewed partnership with the MTPA. Building on over a decade of collaboration, this new MoU aims to continue driving the growth of Mauritius as a must-visit travel destination globally.
Partnership Details
This MoU was signed by Essa Sulaiman Ahmad, Emirates’ Senior Vice President for Commercial West Asia & Indian Ocean, alongside Claire Le Lay, Chairperson of the MTPA. This ceremony reiterated their shared commitment to promote the vast offerings of Mauritius to key markets across the globe.
Achievements and Collaborative Initiatives
Since 2012, Emirates has significantly contributed to raising Mauritius’ tourism profile by engaging an extensive network of travel agents and operators. Their joint initiatives designed tailored packages that cater to different budgets included excursions, attractions, and accommodation options.
The Growing Impact on Tourism
With more than 1.3 million tourist arrivals in 2024, Emirates plays a vital role in enhancing the island’s tourism industry through double daily A380 services. This operation has become a lifeline for the community.
Continued Growth and Support
The agreement between Emirates and the MTPA represents a powerful alliance that supports sustainable tourism development and showcases Mauritius’s rich cultural and environmental offerings. Both parties are committed to maintaining high standards in their collaborative efforts to present the island positively on the global stage.
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