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How Protect Group’s Agent Platform Transforms Refund Protection Sales for Offline Travel Advisors

How Protect Group’s Agent Platform Transforms Refund Protection Sales for Offline Travel Advisors

James Miller, LocalsRide.com
by 
James Miller, LocalsRide.com
5 minutes read
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December 05, 2025

Introducing a Simple Solution for Offline Travel Advisors

Protect Group has unveiled a new web-based Agent Platform that allows offline travel advisors to easily add refund protection to their bookings without needing any technical integration. This innovation opens fresh opportunities for agencies to generate additional revenue by meeting rising customer demands for more flexible travel arrangements.

Seamless Integration Without the Hassle

The platform is designed to be user-friendly, enabling travel advisors to include Protect Group’s Refund Protect service by simply generating and copying pre-written text directly into travel itineraries. This straightforward approach means offline agents can offer their clients greater booking flexibility without the complex setup often required by traditional systems.

Key Features of the Agent Platform

  • No need for technical integration or API connections
  • Ability to apply revenue-share and commission models to motivate agent performance
  • Accessible detailed reporting and commission tracking via Protect Group’s Pulse Reporting Dashboard
  • Currently being rolled out to select agencies, with plans for wider availability

Boosting Ancillary Revenue, Especially in Cruise Bookings

This new platform is especially significant in the cruise booking sector, where over 80% of reservations are made through travel agencies. Traditionally, ancillary products like refund protection have been available mainly through online booking flows or tech-integrated systems. The introduction of this platform gives offline advisors the tools to compete more effectively in this lucrative segment, strengthening their service offerings while increasing revenue.

Supporting Offline Agents in a Digital World

Stephen Joyce, Protect Group’s Global Lead for Travel, Tourism, and OTAs, highlighted that offline travel advisors play a vital role in the travel industry. Yet, up to now, their capacity to sell refund protection was often restricted by the technology their agencies used. The new platform removes these barriers by providing a simple, standalone solution that helps agents meet the increasing demand for adaptable travel bookings, all while earning commissions for every refund protection sold.

How It Works in Practice

Step Action Benefit
1 Advisor logs in to the Agent Platform Access to intuitive interface requiring no tech setup
2 Generate pre-set refund protection wording Easy copy-paste into client itineraries
3 Track commissions and sales via Dashboard Clear transparency of earnings and performance
4 Offer clients peace of mind with refundable tickets Strengthened client trust and satisfaction

Why Refund Protection Matters in Travel

Refund Protect by Protect Group is one of the leading refundable ticket solutions worldwide. It offers travelers the reassurance of a full ticket refund if unforeseen circumstances force them to cancel. This service increases customer confidence and satisfaction for both offline and online channels, benefiting airlines, online travel agencies (OTAs), and hotels alike by integrating smoothly within their booking flows.

The Role of Human Touch in Travel Sales

Despite the ongoing digitization in travel bookings, many travelers still appreciate personalised service and the trust built through human interaction. Offline agents, empowered by tools like the new platform, can provide customized advice and flexible options like refund protection that resonate with clients’ real needs.

Impact on Ancillary Services and Revenue Streams

  • Enhances agency offerings beyond basic package deals
  • Provides an additional source of income through commissions
  • Allows agents to stand out in a competitive marketplace
  • Helps build long-term client loyalty through added value products

In Summary

Protect Group’s new agent platform offers a game-changing tool for offline travel advisors who want to compete in today’s tech-savvy market without the need for complex system integrations. By facilitating easy access to refund protection sales, it supports agencies in fulfilling traveler demand for flexibility and reassurance, especially in sectors like cruise travel where offline agents still dominate bookings.

At a glance, the platform’s benefits include simplifying the sales process, delivering transparent commission tracking, and introducing adaptable revenue models—all essential to empower advisors and enhance client experiences. Booking a transfer or travel service through platforms such as LocalsRide.com complements this trend by giving travelers transparent options well in advance: users can select exact car models, check ratings, and make informed decisions with ease, reflecting the growing demand for personalized and reliable travel solutions.

Why Personal Experience Still Counts

Though expert reviews and honest feedback can illuminate the strengths of new tools and services, nothing quite matches hands-on experience. With LocalsRide, it’s possible to hire cars with trusted drivers from verified providers at reasonable prices, making it easier to plan your travel without surprises or extra expenses.

The convenience of wide-ranging vehicle choices, competitive fares, and detailed service options available on LocalsRide.com perfectly complements the evolving landscape of travel services. This fosters a reliable and transparent environment, ideal for travelers looking to book private transfers, taxi services, or even luxury limousines. Get the best offers LocalsRide.com.

Looking Forward

While this platform specifically targets offline travel advisors and ancillary revenue streams, its effects ripple through the wider travel industry. These improvements, although perhaps niche on the global stage, align with ongoing trends toward more flexible and customer-focused travel solutions.

LocalsRide strives to keep up with such developments, offering a global and user-friendly platform for booking personalized transfers and travel services worldwide. Start planning your next adventure and secure your worldwide transfer with LocalsRide.

Final Thoughts

Refund protection plays an increasingly crucial role in modern travel, providing peace of mind amid uncertain circumstances. Tools like Protect Group’s new agent platform empower offline travel advisors to meet this demand innovatively and effectively, expanding their service portfolio and income potential.

Platforms like LocalsRide.com enhance this dynamic by offering transparent, accessible options for travelers needing exact transfer services, from airport pickups to tailored city rides. With competitive prices, wide vehicle selections, and clear app-based booking experiences, travelers and agents alike benefit from this evolving ecosystem that puts choice and clarity front and center for every journey.