Etihad Airways Rises to Second Place in 2025 AirHelp Rankings for On-Time Performance and Customer Satisfaction

Etihad Airways Excels in the 2025 AirHelp Score

Etihad Airways has earned a prestigious spot among the world’s top airlines by clocking an impressive overall score of 8.07 out of 10 in the 2025 AirHelp Score. This represents a remarkable climb of nine places compared to the previous year.

The AirHelp Score is widely regarded as one of the most reliable airline rankings, evaluating carriers through three critical lenses: on-time performance, customer opinion, och claim processing. This year’s rankings were calculated using flight data spanning from October 1, 2024, to September 30, 2025, accompanied by surveys completed by over 11,500 passengers from more than 60 countries.

Rapid Growth Amidst Rising Excellence

Etihad’s rise in the rankings did not come by chance. The airline has been expanding its operations significantly, now boasting a modern fleet that has grown to 120 aircraft serving over 100 global destinations. Passenger numbers have increased by 19% year-on-year, all while the carrier maintained a sharp focus on punctuality and enhancing travel experience for guests.

Key Pillars of the AirHelp Score

A Word from Leadership

Etihad Airways CEO Antonoaldo Neves expressed pride in this achievement, noting that the airline’s commitment to on-time arrivals and genuine hospitality is at the heart of its continued growth. The recognition underscores the dedication of every team member who works tirelessly to keep these promises to passengers, flight after flight.

Tomasz Pawliszyn, CEO of AirHelp, highlighted Etihad’s impressive gain, emphasizing that their climb to second place reflects a strong passenger-focused approach, especially regarding punctuality and satisfaction. It’s clear from the latest scores that travellers today expect airlines to be honest, accountable, and reliable — qualities that Etihad continues to exemplify.

Implications for Travelers and Transfer Services

Achieving excellence in airline performance often leads to smoother travel experiences, which can significantly affect ground services such as airport transfers and taxis. Reliable airline schedules mean that travelers using airport transfer services, like taxi or limousine rides, can plan exact pickup times with confidence, reducing waiting times and unexpected delays.

Platforms like LocalsRide.com complement this by allowing travelers to select from a wide range of private transfer options with detailed vehicle information and driver ratings, matching the high standards set by leading airlines. Whether booking rides to or from the airport, city center, or other destinations, the ability to choose the exact vehicle type and transparent pricing ensures a seamless door-to-door journey.

Benefits of Booking with LocalsRide

• Choose your vehicle type: from private cars to spacious multi-seaters and limousines.
• View comprehensive details: including make, model, license, and driver ratings before booking.
• Transparent pricing: no hidden fees, so you know exactly how much your taxi fare will be.
• Book in advance: guaranteeing your ride at the exact time and location you need.

The Value of Personal Experience in Travel Services

While rankings and reviews provide valuable guidance, nothing compares to personal experience. The efficient handling of flights by top airlines like Etihad helps reduce stress and uncertainty, but ground travel is where many journeys are made or broken for comfort and convenience.

With LocalsRide, users gain access to verified car providers offering competitive prices without compromising quality. The extensive choice and flexible options empower travelers to select services tailored to their needs, ensuring that the transition from plane to taxi or private transfer is as smooth as possible.

From booking a quick city cab to reserving a luxury limousine for a business trip, LocalsRide enhances travel planning with transparency and reliability—key factors that align perfectly with the high standards set by the world’s leading airlines.

Få de bästa erbjudandena by booking your rides hassle-free at LocalsRide.com.

Looking Ahead: The Impact on Global Travel and Taxi Services

While the rise of Etihad Airways in the 2025 AirHelp Score may not shake the entire global tourism landscape, it is a clear indication of the increasing importance of passenger experience and operational excellence in air travel. These elements cascade into the ground transportation sector, where the demand for punctual, affordable, and transparent transfer services continues to grow.

LocalsRide remains committed to staying in step with these trends, offering a global platform that matches travelers with suitable taxi and transfer options anywhere in the world. Travelers can anticipate reliable rides that fit their schedules and budgets, complementing efficient air travel and making every part of the journey pleasant and stress-free.

Start planning your next adventure and secure your worldwide transfer with LocalsRide.

Sammanfattning

Etihad Airways’ remarkable advancement to second place in the 2025 AirHelp Score reflects its dedication to punctual flights, excellent customer service, and fair claim handling. Such achievements have a positive ripple effect on all aspects of travel, including transfers and taxi services that depend on exact timing and dependable connections.

Travelers benefit from transparent platforms like LocalsRide, which offer a broad selection of vehicles, clear pricing, and comprehensive driver information. This ensures an easy, worry-free experience from the airport to the city or any destination. With the growing expectation for reliable service, both in the air and on the ground, combining a top-ranked airline with a trusted transfer provider is the best way to enjoy a seamless journey from start to finish.