Philippine Airlines Taps Trip.com to Boost International Ticketing Options

New Ticketing Integration Promises Greater Convenience

Philippine Airlines (PAL) has initiated the sale of international air tickets through a New Distribution Capability (NDC) partnership with Trip.com.

This collaboration marks Trip.com as the inaugural global travel service provider to implement NDC functionalities with PAL, allowing customers from multiple regions, including Asia, Australia, and the United States, to access the same fares and reservation services that are available directly on the PAL website.

The convenience of this integration can be attributed to the expertise of leading content aggregator Travelfusion.

This NDC integration allows Trip.com to showcase a broader array of fare options, from budget-friendly tickets to student fares, in addition to personalized ancillary services like seat selection and prepaid baggage options. This innovative approach does not just facilitate straightforward ticket purchasing, but it also enhances the overall booking experience for customers.

Key post-booking services become accessible as well, enabling customers to modify itineraries and request refunds, further smoothing the purchasing process of PAL tickets via Trip.com.

Enhancing the Booking Experience

According to Justin Warby, PAL’s vice-president for sales and distribution, this partnership aims to deliver a seamless and personalized ticketing experience for airline customers.

Warby noted, “Through partnerships, PAL will have the ability to broaden its distribution capabilities and provide a passenger-focused booking experience for travel agencies and travelers worldwide.”

Kirk Wong, Trip.com Group’s regional airline director for Oceania, Southeast Asia, ISC, and the Middle East, emphasized their pride in being the first global travel service provider to join a NDC integration partnership with Philippine Airlines in the Asia Pacific region. He added that this collaboration will grant users access to improved fare choices and booking experiences, leveraging their expansive network to broaden PAL’s visibility in the market. He expressed eagerness to deepen this partnership for creating seamless travel experiences that cater to modern travelers’ evolving needs.

Future Prospects for Travelers

Looking ahead, customers can anticipate exclusive NDC offers and improved options on the Trip.com platform.

This strategic partnership allows Trip.com to foster a deeper connection with international students traveling between Asia, North America, and Oceania by utilizing smart segmentation tools available on their platform.

These tools enable personalized student offers and bundle ancillary services aimed at cost-conscious travelers such as students, first-time adventurers, and diaspora communities.

Utilizing NDC technology, PAL plans to deliver localized fare bundles that respond to demand across various markets, thereby enhancing the travel experience for all customers.

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